This privacy statement refers to our website and the online booking process. Any personal information you provide will be treated in accordance with appropriate security and confidentiality standards and in accordance with the General Data Protection Regulation 2016/679 and the national legislation associated with it.
On what legal basis do we collect and process information about you?
If you are making an online reservation, we collect and process information about you based on your contractual obligation to carry out such processes. The rest of the information that is not necessary to make the online reservation process will be collected and/or processed on the basis of consent; that is, your explicit consent will be requested, and you will have the right to accept or refuse to provide us with such information. For example, we can only add you to our distribution list if you subscribe to it.
Secure online reservations
If you decide to make a reservation online on our website, you will be redirected to a booking engine managed by our partner Bookassist. All information is securely sent and protected from disclosure to third parties. Bookassist has the relevant certification according to PCI DSS (information security standards in the payment media industry). You can consult Bookassist’s Privacy and Security Policy at this link: https://www.bookassist.com/global/security.jsp?user_language=es
Why do we collect information?
Information is collected in order to facilitate the online reservation process, offer you additional services always with your consent, and/or help us improve this process for future use. If you have subscribed to our distribution list, the information is collected in order to keep you informed about the latest news and special offers.
What information do we collect about you?
In order to complete the online reservation process, we need all the information marked with an asterisk, including your name, mailing address, phone number, email address, and credit card information that will be used to pay for the accommodation. Additionally, we will collect any other information about the reservation that you voluntarily provide; for example, data about special requirements. During the online reservation process, we will ask for your consent to use your contact information for purposes other than those related to your reservation; for example, to send you special offers or other communications. If you have subscribed to our distribution list, we collect your name and email address to keep you informed about special offers or other news. On the site and during the online reservation process, we may collect cookies. See information about our Cookie Policy below.
What if you do not want to provide your personal data?
If you do not want to provide data that is mandatory to complete the online reservation process, as indicated by the asterisk, you will not be able to carry out the process in question, and we recommend that you contact us directly. If you do not want to provide data during the online reservation process that is not mandatory (i.e., not marked with an asterisk), you can choose not to provide this information, and it will not affect the process. If you do not want to provide information requested for services other than the reservation process, such as subscribing to newsletters and special offers, you will not be able to benefit from those services. However, this will not affect the reservation process in any way. If you initially gave your consent but no longer wish to continue receiving those services, you can withdraw your consent at any time by unsubscribing and/or contacting our data protection officer (see contact details above).
If you do not want us to collect information with cookies, see our Cookie Policy below for information.
How do we use the information?
In order to complete or support an activity, such as the online reservation process. If you have subscribed to our distribution list or have consented during the online reservation process for us to contact you in the future for purposes not directly related to your reservation, we may send you news and information about special offers.
- For statistical purposes, to facilitate the implementation of improvements.
- If any other type of processing is carried out, your consent will be requested.
Who has access to some or all of the information we collect?
Our online booking partner, Bookassist, its branches, and subsidiaries.
We collaborate with third parties to assist us with our marketing activities, such as our distribution list. Some third parties have access to your cookies. See our Cookie Policy for more information. These third parties may store and process data of this kind outside the EU. Financial clearing services, including providers of financial payment services, who may not share our Privacy Policy, will be given timely access to credit card information in order to facilitate the booking process.
Legal authorities, when there is a legal obligation.
Are your data secure?
We have secure storage systems and processes.
What are your rights?
You have the right to request access to all data related to you.
- You have the right to request the correction of data related to you that we have. You have the right to request the deletion of data related to you; please note that the deletion of certain data may affect the provision of our services. You have the right to data portability. This means that you can request that your data be made available to you in an appropriate format. If we have received consent to collect and process certain aspects of your personal data, you have the right to withdraw your consent at any time. For example, you can unsubscribe from our distribution list at any time by clicking on the unsubscribe button at the end of the email.
- You have the right to lodge a complaint with the relevant supervisory authority.
How long will we store your data?
We retain your personal information for as long as it is necessary for the purpose for which it was originally collected or subsequently processed lawfully. These are some of the criteria we use to determine the period during which we can store your personal information:
The nature and type of personal information you provide to us; the purpose for which you provide your personal information; the operational and business requirements necessary to continue providing the services or functionality you have requested from us.
We may retain your information for a longer period if required by law.
What can you do if you have issues or want to exercise your rights?
You can contact our data protection officer (see contact details above). In particular, if you believe that our website or systems have collected incorrect information or if you wish to question any information, feel free to contact us.
Children’s privacy and parental consent
Please note that this website is not designed for individuals under 18 years of age, and its use is not intended for individuals under 18 years of age. Therefore, this website should not be used by persons under 18 years of age. Our Privacy Policy prohibits us from accepting underage users. We specifically request that individuals under 18 years of age do not use this website and do not send or post information on it. In the event that we inadvertently acquire personal information or other data from users under 18 years of age, we will not intentionally provide this data to third parties for any purpose, and any subsequent disclosure would be due to the fact that the user under 18 years of age used the website and sent personal information without our request or permission.
Links provided to other sites
We may provide links to a number of websites that we believe may offer you useful information or services. However, those websites may not follow the same Privacy Policy. Therefore, we are not responsible for the privacy policies or actions of third parties, including, among others, site owners that may be accessed through this website. We urge you to contact the relevant parties who control such third-party websites or access their online policies to see the relevant information about their data collection practices and privacy policies before submitting any personal information or other sensitive data.
